FAQ — You Got Junk & Demo

Question 1

What is You Got Junk & Demo?

Accepted Answer

We are a full-service junk removal and demolition company serving Los Angeles and Southern California. We handle everything from a single sofa pickup to full property cleanouts, interior demolitions, hoarder cleanups, biohazard disinfection, and more. We are locally owned, American operated, licensed, and insured.

Question 2

What areas do you serve?

Accepted Answer

We serve Los Angeles and the surrounding Southern California region — including Burbank, Glendale, Pasadena, Santa Monica, Culver City, Torrance, Inglewood, Long Beach, Compton, Downey, El Monte, West Covina, Van Nuys, North Hollywood, Studio City, Sherman Oaks, Encino, Woodland Hills, Northridge, Chatsworth, Calabasas, and dozens more cities across LA County.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. You Got Junk & Demo is fully licensed and insured. You can book with confidence knowing your property and belongings are protected throughout the job.

Question 4

Do you offer same-day service?

Accepted Answer

Yes — same-day service is available depending on crew availability. The best way to secure a same-day slot is to call us directly or submit a booking request online as early in the day as possible.

Question 5

Do you offer 24/7 emergency service?

Accepted Answer

Yes. For urgent situations — biohazard cleanup, emergency demolition, or time-sensitive cleanouts — you can reach our emergency line at 888-711-1177 any time, day or night.

Question 6

Are you American owned and operated?

Accepted Answer

Yes. You Got Junk & Demo is proudly American owned and operated, serving the Los Angeles and Southern California community.

Question 7

What services do you offer?

Accepted Answer

We offer: Single Item Pickup, Junk Removal (by load size), Garage & Shed Cleanout, Full Property Cleanout, Hauling & Property Cleanouts, Interior Demolition, Demolition, Full House Demolition, Hoarder Cleanout & Sanitation, Biohazard Cleanup & Disinfection, Full Cleaning Service, and Full House Hoarder Cleanout.

Question 8

What counts as a "single item pickup"?

Accepted Answer

A single item pickup covers individual large items like a sofa, mattress, refrigerator, washer/dryer, desk, or similar. If you have multiple items, our Junk Removal load-size pricing is usually the better fit.

Question 9

What is included in a full property cleanout?

Accepted Answer

A full property cleanout covers the complete removal of all unwanted items from a property — furniture, appliances, debris, trash, and more. It is commonly used for estate cleanouts, foreclosures, evictions, and move-outs.

Question 10

Do you handle hoarder cleanouts?

Accepted Answer

Yes. We offer both standard Hoarder Cleanout & Sanitation and Full House Hoarder Cleanout services. Our crew is trained to handle these jobs with professionalism and discretion.

Question 11

Do you do demolition work?

Accepted Answer

Yes. We offer Interior Demolition (kitchens, bathrooms, walls, flooring), standard Demolition, and Full House Demolition. All demo work is performed by our trained crew and includes debris hauling.

Question 12

Do you handle biohazard or disinfection jobs?

Accepted Answer

Yes. Our Biohazard Cleanup & Disinfection service covers a range of situations including trauma scenes, sewage backups, mold, and other hazardous conditions. These jobs are handled with proper protective equipment and disposal protocols.

Question 13

Do you offer commercial services?

Accepted Answer

Yes. We work with real estate agents, construction companies, general contractors, property managers, banks and REO properties, and cleaning companies. Volume pricing is available — call us for a commercial quote.

Question 14

How is junk removal priced?

Accepted Answer

Junk removal is priced by load size. Our load options range from a 1/8 Load at $395 up to a Full 16ft Load at $1,500. There is a minimum charge of $295. Prices may vary by ZIP code — certain premium service areas carry a surcharge.

Question 15

How is furniture removal priced?

Accepted Answer

Furniture removal is priced per item. Example prices: Sofa (3-seat) $260, Loveseat $200, Sectional Sofa $325, Recliner $200. You can select items in our online booking picker and see a full subtotal before confirming.

Question 16

Is there a minimum charge?

Accepted Answer

Yes. Our minimum charge for junk removal is $295, regardless of load size.

Question 17

What payment methods do you accept?

Accepted Answer

We accept Cash, Zelle, Credit Card, Debit Card, Company Check, and ACH bank transfer.

Question 18

Is tax included in the quoted price?

Accepted Answer

Sales tax of 10.25% (California + LA County) is added to the service price. You will see the full breakdown — base price, tax, and total — in your booking confirmation.

Question 19

Do you offer free estimates?

Accepted Answer

Yes. Free estimates are available. You can submit a request through our Contact page or call us directly and we will give you a quote based on your job details.

Question 20

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. The price you are quoted is the price you pay — no surprise charges after the job.

Question 21

How do I book a service?

Accepted Answer

You can book online through our website at any time. Select your service, enter your ZIP code, choose your items or load size, pick a date and time, and fill in your contact details. You will receive a confirmation email immediately after booking.

Question 22

Can I book online for all services?

Accepted Answer

Yes. All of our services are available to book online through our booking system. For complex commercial jobs or emergency situations, calling us directly is also an option.

Question 23

What happens after I book?

Accepted Answer

You will receive a confirmation email with your booking details, appointment date and time, and a confirmation code. Our team will also be notified and will show up at the scheduled time.

Question 24

Can I reschedule or cancel my booking?

Accepted Answer

Yes. To reschedule or cancel, contact us by phone or email as soon as possible. We ask for reasonable notice so we can adjust our crew schedule.

Question 25

Do I need to be present during the job?

Accepted Answer

It is preferred but not always required. For most jobs, someone should be available at the start to confirm what needs to be removed. For certain jobs like full property cleanouts, arrangements can be made for access without you being on-site.

Question 26

What is a confirmation code?

Accepted Answer

Your confirmation code is a unique identifier for your booking. It is included in your confirmation email and can be used to look up your appointment details.

Question 27

What do you do with the junk you haul away?

Accepted Answer

We sort every load and divert as much as possible from the landfill. Metals, cardboard, and plastics are recycled at certified facilities. Furniture and household items in good condition are donated to local charities. Everything else is disposed of legally at licensed facilities.

Question 28

Do you recycle?

Accepted Answer

Yes. Recycling is a core part of how we operate. We separate recyclable materials from every load and take them to certified recycling facilities.

Question 29

Do you donate usable items?

Accepted Answer

Yes. Furniture, appliances, and household goods that are still in usable condition are donated to local charities and organizations so they can find a second life in the community.

Question 30

Do you do illegal dumping?

Accepted Answer

Absolutely not. All items are disposed of legally and responsibly at licensed facilities. We take our environmental responsibility seriously.

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